Emergency Communication Specialist (Full or Part Time)
Location:
LOC_MAIN-Main Hospital
Req ID:
84198
Shift:
Rotating
Employment Status:
Regular - Full Time
Job Summary
The Emergency Communication Specialist works under the direction of the Program Manager.
They receive transport requests, and participates in the coordination and efficient management of patient transfers.
This includes notification of the transport team, coordinating the mode of transport, and working within numerous departmental data entry systems.
Operates a variety of communication equipment, including radio consoles, telephones and computer systems.
Acts as a central communication source for the department while performing essential functions within the CHOP institution such as, Emergency Department Referral calls, Campus Wide Emergency Response Plan (Trauma Transports, CODE Blue Activations, Medical Emergencies, Emergency Department Resuscitations, Emergency Department patient screen process, PICU Tier activations, helicopter communication, and helipad clearance.
Job Responsibilities
Follows Nursing Process to deliver safe care; assessment, planning, implementation and evaluation:
- Participates in the efficient management of patient transfers
- Triages incoming/outgoing request and arranges for immediate transfers in/out of the hospital
- Demonstrates proper completion of patient triaging templates based off chief complaint for transports, consults, referrals and emergent notification requests
- Transfer/assists calls to the designated Emergency Transport Communication Coordinator/ Facilitator and Medical Command Physician
- Works with bed management to assist with the coordination of bed assignments/admissions to the hospital
- Partners with Emergency Transport Communication Coordinator/Facilitator regarding appropriate triage, accepting service, team composition and mode of transport
- Liaison between referring hospital, transport team and accepting CHOP service
- Enters/obtains patient demographics into computer based systems during initial call for transport process
- Updates all departmental logs, Trauma Activations, ED Resuscitation, Code Blue and Rapid Response
- Updates departmental database for each transport and referral request.
- Utilizes departmental notification templates.
- Responsible for activation and initiation of campus wide Emergency response plan
- Responsible for activation and initiation of numerous hospital downtime streams
- Hospital page assurance
- Epic downtime procedures
- Emergency preparedness
Communication
- Operates a variety of communication equipment
- Acts as a central communication source for all components of the transport process
- Coordination and efficient management of campus wide emergency response notifications
- Monitor the haste system; Philadelphia fire board for trauma activations
- Triages and acts decisively for Emergent Situations described in the hospital Campus Wide Emergency Response Plan ; CODE Line, patient and non-patient medical emergencies
Job Responsibilities (Continued)
Collaboration
- Demonstrates effective teamwork as a member of the interdisciplinary care team, fostering and exemplifying a culture of respect.
Recognizes/addresses situations where disrespectful collaboration may impact patient care and/or create non-collaborative relationships.
Seeks resources as needed to resolve situations involving incivility and/or disrespect.
- Develops and implements effective partnerships with members of the Communication Center staff; delegates tasks effectively to assure comprehensive nursing care is provided.
- Develops and sustains professional therapeutic relationships with referring and CHOP clinical staff
- Collaborates with all members of the communication center and Medical Command Physician for patient acceptance.
- Coordinates information among, ambulance, aircraft, referring hospitals and CHOP personnel for quick and efficient patient transport according to departmental procedures
Job Responsibilities (Continued)
Required Licenses, Certifications, Registrations
Required Education and Experience
High School Diploma
Preferred Education, Experience & Cert/Lic
- Previous experience in a health related field
- Related transport communication experience
- EMT and or EMD certification
Additional Technical Requirements
This individual must have the ability to remain calm in stressful situations.
This individual must possess a clear, strong speaking voice and have a strong medical terminology understanding.
Flexible, cooperative, outstanding interpersonal and customer service skills is essential.
Computer entry experience and good typing skills are necessary.
The ability to multi-task and have strong prioritization skills is required.
Ability to efficiently collect key data points from a variety of information sources to ensure accuracy.
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees.
In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products.
Children's Hospital of Philadelphia is an equal opportunity employer.
We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.
Please contact our hiring official with any referrals or questions.
CHOP Careers Contact
Talent Acquisition
2716 South Street, 6th Floor
Philadelphia, PA 19146
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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