Advanced Med Support Assistant
The Advanced Medical Support Assistant (AMSA) duties include but not limited to:
typing, filing, data entry, scheduling appointments and tests, ensuring transfer of medical records from and to CMCVAMC and other facilities, ordering office supplies and necessary forms, timekeeping and working with the travel office to secure transportation. Receives Non VA Care Consults and conducts administrative review Generates Non VA Care Coordination Progress Notes in CPRS to document and facilitate the coordination of additional support services required for the Veteran Receives notification on clinically approved consults and manages the appointment process. Coordinates related Veteran transportation with the appropriate units Run consult tracking reports to assure time scheduling Documents notification that a Veteran has been admitted to an emergency department or is in an inpatient status Uses computers to perform a wide variety of record keeping, correspondence and tracking operations. Cross train in other administrative functions with the Office of Care Coordination Completes multiple assignments which assist in meeting patients needs Work Schedule:
Monday - Friday 7:
30a - 4p or 8a - 4:
30p or 8:
30a - 5pm. Tour of duty may be discussed at the time of the interview. Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Physical Requirements:
See VA Directive and Handbook 5019 English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Experience:
Six months experience of clerical, office (customer service), or other (administrative) work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR Education:
One year above high school OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred
Experience:
Experience with scheduling veteran/patient appointments, use of multiple software systems, customer service experience and ability to handle high volume, fast paced work setting. Grade Determinations GS-6:
Experience:
One year of experience equivalent to the GS-5 grade level.
Experience:
Independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.Answering phones, greeting patients, relaying messages to appropriate staff, interpreting and verifying provider orders. Scheduling, canceling, re-scheduling appointments and/or consults, entering no show information, participating in huddles. 1. Ability to operate computerized programs and (systems) in order to enter, modify, and retrieve sensitive (medical and patient identifying) information (PII) into or from electronic (health) records, scheduling systems and/or reports. 2. (Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients) 3. Ability to (schedule medical) appointments in a clinical setting 4. Ability to work independently in the accomplishment of a wide variety of duties (performing patient support work) 5. Ability to communicate effectively and professionally (in person, electronically, and/or by telephone), with (internal and external customers) 6. (Skill in customer service with the ability) to identify (customers) concerns, (and refer) to the (appropriate staff) as necessary to ensure a satisfactory resolution. Candidates must also demonstrate (all of ) the KSAs below:
1. Ability to collaborate (and) communicate (with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met) 2. (Ability to independently) set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies and regulations. 3. Ability to communicate tactfully and effectively, (electronically, by phone, in person), and in writing (with internal and external customers). This may include preparing reports in various formats and presenting data to various organizational levels (as well as resolving patient concerns). 4. Advanced knowledge of the technical health care process (including but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care (administrative functions) to include, but not limited to appointment cycles, outside patient referrals, follow up care, overbooking, provider availability etc. 6. Advance knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/117, Part II, Appendix G45 The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the GS-6. Physical Requirements:
Duties require extensive periods of standing and walking. Working with patients requires regular and recurring bending, lifting, stooping, stretching and similar activities
Estimated Salary: $20 to $28 per hour based on qualifications.
typing, filing, data entry, scheduling appointments and tests, ensuring transfer of medical records from and to CMCVAMC and other facilities, ordering office supplies and necessary forms, timekeeping and working with the travel office to secure transportation. Receives Non VA Care Consults and conducts administrative review Generates Non VA Care Coordination Progress Notes in CPRS to document and facilitate the coordination of additional support services required for the Veteran Receives notification on clinically approved consults and manages the appointment process. Coordinates related Veteran transportation with the appropriate units Run consult tracking reports to assure time scheduling Documents notification that a Veteran has been admitted to an emergency department or is in an inpatient status Uses computers to perform a wide variety of record keeping, correspondence and tracking operations. Cross train in other administrative functions with the Office of Care Coordination Completes multiple assignments which assist in meeting patients needs Work Schedule:
Monday - Friday 7:
30a - 4p or 8a - 4:
30p or 8:
30a - 5pm. Tour of duty may be discussed at the time of the interview. Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Physical Requirements:
See VA Directive and Handbook 5019 English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Experience:
Six months experience of clerical, office (customer service), or other (administrative) work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR Education:
One year above high school OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred
Experience:
Experience with scheduling veteran/patient appointments, use of multiple software systems, customer service experience and ability to handle high volume, fast paced work setting. Grade Determinations GS-6:
Experience:
One year of experience equivalent to the GS-5 grade level.
Experience:
Independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.Answering phones, greeting patients, relaying messages to appropriate staff, interpreting and verifying provider orders. Scheduling, canceling, re-scheduling appointments and/or consults, entering no show information, participating in huddles. 1. Ability to operate computerized programs and (systems) in order to enter, modify, and retrieve sensitive (medical and patient identifying) information (PII) into or from electronic (health) records, scheduling systems and/or reports. 2. (Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients) 3. Ability to (schedule medical) appointments in a clinical setting 4. Ability to work independently in the accomplishment of a wide variety of duties (performing patient support work) 5. Ability to communicate effectively and professionally (in person, electronically, and/or by telephone), with (internal and external customers) 6. (Skill in customer service with the ability) to identify (customers) concerns, (and refer) to the (appropriate staff) as necessary to ensure a satisfactory resolution. Candidates must also demonstrate (all of ) the KSAs below:
1. Ability to collaborate (and) communicate (with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met) 2. (Ability to independently) set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies and regulations. 3. Ability to communicate tactfully and effectively, (electronically, by phone, in person), and in writing (with internal and external customers). This may include preparing reports in various formats and presenting data to various organizational levels (as well as resolving patient concerns). 4. Advanced knowledge of the technical health care process (including but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care (administrative functions) to include, but not limited to appointment cycles, outside patient referrals, follow up care, overbooking, provider availability etc. 6. Advance knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/117, Part II, Appendix G45 The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the GS-6. Physical Requirements:
Duties require extensive periods of standing and walking. Working with patients requires regular and recurring bending, lifting, stooping, stretching and similar activities
- Department:
0679 Medical Support Assistance - Salary Range:
$42,308 to $55,001 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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