IT Technician, Field Services
Company Name:
Catalent Pharma Solutions
## Description
The Field Services Technician will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.
The Reporting Relationship:
The position will report to the US Field Services Team Leader, Somerset, NJ.
Key Competencies
Must have good understanding of personal computers, peripherals & associated accessories. Solid understanding of personal computing applications (MS-Office, Visio, Outlook, etc.). Good working knowledge of business applications, networks, and server infrastructure.
Responds directly to clients regarding routine requests in a timely manner.
Assists colleagues in providing counsel to others on complex issues; aids in the development of strategies for achieving client goals.
Good analytical and problem solving skills, with strong attention to detail.
Strong interpersonal skills with excellent written and verbal communication abilities.
Self-motivated with the ability to function independently with supervision in a deadline driven work environment.
Basic understanding of computer systems validation is desired.
Key Responsibilities
Understands basic user technology issues and provides solutions based upon basic proven methods.
Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards.
Interacts with clients to process basic service requests or resolve basic technical problems.
Replaces and rebuilds hardware components as needed.
Installs/removes/configures basic software applications.
User account administration
Procurement in accordance with corporate guidelines
Compliance with purchasing licensing guidelines
Coordinate local support vendor relationships
Ensures compliance with system patching & AV requirements
General site application support & troubleshooting
General network, telecomm, and server support
Ensures all tickets are updated and closed in a timely manner. Escalates calls to Team Leader, Field Service and/or other teams as required.
Understands and complies with relevant Standard Operating Procedures.
Effectively communicates clear, concise, and accurate status as required.
Provide updates of specific site requirements.
Other duties as may be assigned or required.
## Qualifications
Associates degree in Computer Science or related discipline. Equivalent work experience will be considered.
Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
Minimum of 3 to 5 years relevant direct technical support experience.
Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work effectively under pressure to meet deadlines.
Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors.
Must be able to work non-standard hours (weekends, evenings, nights) as required.
Service oriented attitude (flexible, personable, approachable)
Travel 0-10%
_
About Catalent_
Catalent Pharma Solutions is the leading global provider of advanced delivery technologies and development solutions for drugs, biologics and consumer health products. With over 80 years serving the industry, Catalent has proven expertise in bringing more customer products to market faster, enhancing product performance and ensuring reliable clinical and commercial product supply. Catalent employs approximately 8,500 people, including over 1,000 scientists, at nearly 30 facilities across 5 continents and in Fiscal 2013 generated more than $1.8 billion in annual revenue. Catalent is headquartered in Somerset, N.J. For more information, visit
More products. Better treatments. Reliably supplied.(TM)
Catalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email along with the job number and title to . This option is reserved for individuals who require accommodation due to a disability. Information received will be routed to a recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
_Notice to Agency and Search Firm Representatives: _
Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
_ _
Job: IT
Primary Location: United States-PA-Philadelphia
Organization: Corporate
Schedule: Full-time
Req ID: 0014414Estimated Salary: $20 to $28 per hour based on qualifications.
Catalent Pharma Solutions
## Description
The Field Services Technician will be responsible for ensuring that client related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third-party service providers. Position requires a strong bias towards service, quality, and customer satisfaction.
The Reporting Relationship:
The position will report to the US Field Services Team Leader, Somerset, NJ.
Key Competencies
Must have good understanding of personal computers, peripherals & associated accessories. Solid understanding of personal computing applications (MS-Office, Visio, Outlook, etc.). Good working knowledge of business applications, networks, and server infrastructure.
Responds directly to clients regarding routine requests in a timely manner.
Assists colleagues in providing counsel to others on complex issues; aids in the development of strategies for achieving client goals.
Good analytical and problem solving skills, with strong attention to detail.
Strong interpersonal skills with excellent written and verbal communication abilities.
Self-motivated with the ability to function independently with supervision in a deadline driven work environment.
Basic understanding of computer systems validation is desired.
Key Responsibilities
Understands basic user technology issues and provides solutions based upon basic proven methods.
Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards.
Interacts with clients to process basic service requests or resolve basic technical problems.
Replaces and rebuilds hardware components as needed.
Installs/removes/configures basic software applications.
User account administration
Procurement in accordance with corporate guidelines
Compliance with purchasing licensing guidelines
Coordinate local support vendor relationships
Ensures compliance with system patching & AV requirements
General site application support & troubleshooting
General network, telecomm, and server support
Ensures all tickets are updated and closed in a timely manner. Escalates calls to Team Leader, Field Service and/or other teams as required.
Understands and complies with relevant Standard Operating Procedures.
Effectively communicates clear, concise, and accurate status as required.
Provide updates of specific site requirements.
Other duties as may be assigned or required.
## Qualifications
Associates degree in Computer Science or related discipline. Equivalent work experience will be considered.
Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
Minimum of 3 to 5 years relevant direct technical support experience.
Work experience within a pharmaceutical manufacturing and/or laboratory environment is preferred but not required.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work effectively under pressure to meet deadlines.
Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors.
Must be able to work non-standard hours (weekends, evenings, nights) as required.
Service oriented attitude (flexible, personable, approachable)
Travel 0-10%
_
About Catalent_
Catalent Pharma Solutions is the leading global provider of advanced delivery technologies and development solutions for drugs, biologics and consumer health products. With over 80 years serving the industry, Catalent has proven expertise in bringing more customer products to market faster, enhancing product performance and ensuring reliable clinical and commercial product supply. Catalent employs approximately 8,500 people, including over 1,000 scientists, at nearly 30 facilities across 5 continents and in Fiscal 2013 generated more than $1.8 billion in annual revenue. Catalent is headquartered in Somerset, N.J. For more information, visit
More products. Better treatments. Reliably supplied.(TM)
Catalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email along with the job number and title to . This option is reserved for individuals who require accommodation due to a disability. Information received will be routed to a recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
_Notice to Agency and Search Firm Representatives: _
Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
_ _
Job: IT
Primary Location: United States-PA-Philadelphia
Organization: Corporate
Schedule: Full-time
Req ID: 0014414Estimated Salary: $20 to $28 per hour based on qualifications.
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