CBRE - Office Services Manager

Job Description:
• Responsible for managing the client services and office services activities on a local and/or regional basis for support of client facing professionals, also facilities and the employee-client experience.
Directly manages all client services and office services personnel within the region.
Ensures work product meets corporate compliance.
Identifies and implements processes to ensure operational excellence, efficiency and collaboration.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manages Client Services and Office Services Teams on a local and/or regional basis to ensure client facing professionals have efficient and effective support.
• Ensures the smooth operation of all facilities in the region, including ongoing maintenance, moves and construction.
Acts as liaison between offices, building management and Corporate Real Estate Department.
• Manages execution of the local and/or regional employee on-boarding program, including support of HR administration and system entry, as needed.
May complete Manager Self Service transactions on behalf of managers on a local and/or regional basis.
• In conjunction with regional marketing, ensures that all client services collateral, press releases and web publishing are in accordance with company standards.
Works in conjunction with local Marketing Manager and regional/corporate marketing and communications to ensure effective delivery of services.
• Ensures compliance with corporate policy, state and federal regulations in marketing materials/documents, business licensing, business continuity planning and labor law postings.
• Manages and drives local CBRE Cares activities, sustainability initiatives and event planning.
• Strategies and formulates process improvements for client service delivery.
• Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
• Provides formal supervision to individual employees within single functional or operational area.
Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies.
Leads by example and models behaviors that are consistent with the company's values.
• Responsible for hiring, terminating, compensation, and performance evaluation.
Qualifications:
EDUCATION and EXPERIENCE
• Bachelor's degree (BA/BS) from four-year college or university.
Minimum of 3 to 5 years of related experience or minimum of 4+ years experience including two years of management experience; or equivalent combination of education and experience.
Experience managing client and office services support in a customer-focused service firm with multi-location structure.
COMMUNICATION SKILLS
• Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers.
Highly developed presentation skills.
Demonstrates ability to present materials and some complex information effectively in both one-on-one and group situations.
• Ability to respond effectively to sensitive issues.
FINANCIAL KNOWLEDGE
• Requires intermediate knowledge of financial terms and principles.
Ability to calculate intermediate figures such as percentages, discounts, and commissions.
Conducts intermediate financial analysis.
REASONING ABILITY
• Ability to define, draw conclusions and/or solve advanced problems and deal with a variety of variables in complex situations.
Ability to comprehend, analyze, and interpret complex documents.
Ability to solve problems involving several options and situations.
Requires intermediate analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
• Advanced skills with Microsoft Office Suite, internet research and web publishing skills.
Ability to manipulate basic templates in Power Point and/or InDesign preferred.
Focus on problem solving, mathematical analysis and project management.
Strong marketing knowledge needed.
Knowledge of accounting and business law helpful.
SCOPE OF RESPONSIBILITY
• Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.
Ability to work flexible work schedules based on office needs.
Responsible for setting department deadlines.
Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
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