Director, Patient Support Client Services
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.
Our teams help biopharma get their medicines to the people who need them.
We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients.
A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients or prescribers.
With the right experience, you can help deliver medical breakthroughs in the real world.
We are excited to announce that currently we are looking for a Director of Client Services to join our team! This role provides operational leadership (staffing and budgeting) for a group of client service professionals within the Patient Support Services organization, to include Access, HUB, Affordability, Adherence, in-home solutions.
Essential FunctionsResponsible for manufacturer program operations and client relationshipSupervise and coordinate daily workflow with program director, managers and care managersUnderstand and coordinate all financial assistance program requirements with appropriate departmentsExamine metrics and reporting daily for all program activityFacilitate data requirements between clients and third partiesFacilitate communication and collaboration for all program changes and updates between all departmentsResponsible for program specific SOP management and documentation processesAssist with program change requests for system updatesPresent on demand data to Executive Team as requestedDemonstrate a high aptitude for learning about the specialty pharmacy healthcare environmentEstablish and maintain effective working relationships with all company support departmentsProvide communication and follow up to ensure staff are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actionsRequired QualificationsBachelor s Degree7
years prior relevant work experience with leading a Healthcare Call CenterBusiness acumen (knowledge of the Health Care environment)High regard for service, be very personable and compassionatePossess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payorsAbility to work in a fast paced, ever-changing environmentStrong communication skills, including ability to train/present and deal tactfully with clients.
Ability to manage and track data for a sophisticated and often complex sales processPatient Support Services experience highly preferredExperience leading PSS call centerPreferred QualificationsAll Required Qualifications plus:
Managerial skills, including a strong focus on team building.
Change management/process analysis skills (e.
g.
, Business Process Reengineering).
Project management experience in overseeing or contributing in complex, multi-discipline projects.
Knowledge of databases and report creation process.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.
Learn more at We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
IQVIA s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
The potential base pay range for this role, when annualized, is $127,100.
00 - $216,300.
00.
The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).
Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
SummaryLocation:
Bridgewater, New Jersey, United States of America; Atlanta, GA; Chicago, IL; Dallas, TX; Phoenix, AZ; Houston, TX; Philadelphia, PAType:
Full time.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our teams help biopharma get their medicines to the people who need them.
We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients.
A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients or prescribers.
With the right experience, you can help deliver medical breakthroughs in the real world.
We are excited to announce that currently we are looking for a Director of Client Services to join our team! This role provides operational leadership (staffing and budgeting) for a group of client service professionals within the Patient Support Services organization, to include Access, HUB, Affordability, Adherence, in-home solutions.
Essential FunctionsResponsible for manufacturer program operations and client relationshipSupervise and coordinate daily workflow with program director, managers and care managersUnderstand and coordinate all financial assistance program requirements with appropriate departmentsExamine metrics and reporting daily for all program activityFacilitate data requirements between clients and third partiesFacilitate communication and collaboration for all program changes and updates between all departmentsResponsible for program specific SOP management and documentation processesAssist with program change requests for system updatesPresent on demand data to Executive Team as requestedDemonstrate a high aptitude for learning about the specialty pharmacy healthcare environmentEstablish and maintain effective working relationships with all company support departmentsProvide communication and follow up to ensure staff are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actionsRequired QualificationsBachelor s Degree7
years prior relevant work experience with leading a Healthcare Call CenterBusiness acumen (knowledge of the Health Care environment)High regard for service, be very personable and compassionatePossess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payorsAbility to work in a fast paced, ever-changing environmentStrong communication skills, including ability to train/present and deal tactfully with clients.
Ability to manage and track data for a sophisticated and often complex sales processPatient Support Services experience highly preferredExperience leading PSS call centerPreferred QualificationsAll Required Qualifications plus:
Managerial skills, including a strong focus on team building.
Change management/process analysis skills (e.
g.
, Business Process Reengineering).
Project management experience in overseeing or contributing in complex, multi-discipline projects.
Knowledge of databases and report creation process.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.
Learn more at We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
IQVIA s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
The potential base pay range for this role, when annualized, is $127,100.
00 - $216,300.
00.
The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).
Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
SummaryLocation:
Bridgewater, New Jersey, United States of America; Atlanta, GA; Chicago, IL; Dallas, TX; Phoenix, AZ; Houston, TX; Philadelphia, PAType:
Full time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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