Member Advisor II - Call Center - NE Philadelphia
3.
4 Philadelphia, PA Philadelphia, PA Full-time Full-time $20.
50 - $22.
50 an hour $20.
50 - $22.
50 an hour 1 day ago 1 day ago 1 day ago American Heritage Credit Union, a $4.
8
billion credit union has immediate openings available in our Contact Center as a Full-Time Member Advisor II.
This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.
Starting compensation from $20.
50 - $22.
50 per hour based on experience and education with potential for incentives! There is also a $2.
00 increase per hour for all time after 5:
00PM in the Contact Center along with time worked on Saturdays! Responsibilities Include:
Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services.
Act as a resource for the Member Advisors for questions and program support.
Provides supervision in the absence of the Member Advisor Supervisor and/or Manager.
Inform Supervisor/Manager of the coaching and assistance that was provided to the MA I upon their return.
Provide feedback to Member Advisor Supervisor for coaching purposes.
Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame.
Requirements Include:
Must have 1-3 years of prior Contact Center experience or relevant phone/sales experience.
Must be flexible and available to work Contact Center hours of operation:
Monday- Friday - 7:
00 a.
m.
to 7:
00 p.
m.
& Saturday 9:
00 a.
m.
to 3:
00 p.
m.
Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.
To be considered, correspondence should include a resume listing job history and salary expectations.
Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates.
All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Philadelphia, PA Philadelphia, PA Full-time Full-time $20.
50 - $22.
50 an hour $20.
50 - $22.
50 an hour 1 day ago 1 day ago 1 day ago American Heritage Credit Union, a $4.
8
billion credit union has immediate openings available in our Contact Center as a Full-Time Member Advisor II.
This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.
Starting compensation from $20.
50 - $22.
50 per hour based on experience and education with potential for incentives! There is also a $2.
00 increase per hour for all time after 5:
00PM in the Contact Center along with time worked on Saturdays! Responsibilities Include:
Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services.
Act as a resource for the Member Advisors for questions and program support.
Provides supervision in the absence of the Member Advisor Supervisor and/or Manager.
Inform Supervisor/Manager of the coaching and assistance that was provided to the MA I upon their return.
Provide feedback to Member Advisor Supervisor for coaching purposes.
Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame.
Requirements Include:
Must have 1-3 years of prior Contact Center experience or relevant phone/sales experience.
Must be flexible and available to work Contact Center hours of operation:
Monday- Friday - 7:
00 a.
m.
to 7:
00 p.
m.
& Saturday 9:
00 a.
m.
to 3:
00 p.
m.
Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.
To be considered, correspondence should include a resume listing job history and salary expectations.
Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates.
All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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