VP of Customer Success
Come join the #1 AI powered Service provider for students, faculty, and staff in higher educationThis Jobot Job is hosted by:
Michaela FinnAre you a fit? Easy Apply now by clicking the Apply Now button and sending us your resume.Salary:
$150,000 - $175,000 per yearA bit about us:
Come join the #1 AI powered Service provider for students, faculty, and staff in higher education.Why join us?Competitive SalaryBonus - up to $30KPTO401kDental/Medical BenefitsFully Remote with 25% travelJob DetailsJob Details:
We are a leading player in the technology industry and are seeking a dynamic, experienced, and strategic leader to join our team as the VP of Customer SuccessThe successful candidate will be responsible for leading and managing our customer success team to ensure the highest levels of customer satisfaction, retention, and growthThis role requires someone with a deep understanding of the edtech or higher education industry, SaaS experience, and a strong background in customer-facing organizationsIt involves working closely with our sales team, and driving post-sale customer interactions.
Responsibilities:
1Develop and implement customer success strategies that drive customer loyalty, retention, and revenue growth.2Lead and manage the customer success team to deliver exceptional customer service and support.3Collaborate with the sales team to ensure smooth transitions from sales to customer success, maximizing value for both the customer and the company.4Establish key performance indicators to measure and improve customer satisfaction and success.6Develop and maintain strong relationships with key customers, understanding their needs, and ensuring their success with our products and services.7Stay updated with the latest trends and developments in the edtech/higher education industry and SaaS, and leverage this knowledge to drive customer success.
Qualifications:
1Minimum of 10 years of experience in customer-facing organizations, with at least 5 years in a leadership role.2Proven experience in the edtech or higher education industry.3Extensive experience with SaaS, including knowledge of SaaS metrics and how to drive customer success in a SaaS environment.4Solid experience in post-sale and sales, with a proven track record of driving customer retention and growth.5Experience with BPO and contact center operations, with a deep understanding of call center dynamics.6Exceptional leadership skills, with the ability to inspire and motivate a team to deliver exceptional performance.7Excellent communication and relationship-building skills, with the ability to engage with customers at all levels.8Strong strategic thinking and problem-solving skills, with the ability to develop and implement effective customer success strategies.9Bachelor's degree in Business, Marketing, or a related fieldAn MBA or equivalent advanced degree would be a plus.Interested in hearing more? Easy Apply now by clicking the Apply Now button. Recommended Skills Call Centers Coaching And Mentoring Communication Customer Satisfaction Customer Service Leadership Apply to this job. Think you're the perfect candidate? Apply Now $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3s4zm73rjb1x6vhhfz', 'ExternalApply-j3s4zm73rjb1x6vhhfz'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Michaela FinnAre you a fit? Easy Apply now by clicking the Apply Now button and sending us your resume.Salary:
$150,000 - $175,000 per yearA bit about us:
Come join the #1 AI powered Service provider for students, faculty, and staff in higher education.Why join us?Competitive SalaryBonus - up to $30KPTO401kDental/Medical BenefitsFully Remote with 25% travelJob DetailsJob Details:
We are a leading player in the technology industry and are seeking a dynamic, experienced, and strategic leader to join our team as the VP of Customer SuccessThe successful candidate will be responsible for leading and managing our customer success team to ensure the highest levels of customer satisfaction, retention, and growthThis role requires someone with a deep understanding of the edtech or higher education industry, SaaS experience, and a strong background in customer-facing organizationsIt involves working closely with our sales team, and driving post-sale customer interactions.
Responsibilities:
1Develop and implement customer success strategies that drive customer loyalty, retention, and revenue growth.2Lead and manage the customer success team to deliver exceptional customer service and support.3Collaborate with the sales team to ensure smooth transitions from sales to customer success, maximizing value for both the customer and the company.4Establish key performance indicators to measure and improve customer satisfaction and success.6Develop and maintain strong relationships with key customers, understanding their needs, and ensuring their success with our products and services.7Stay updated with the latest trends and developments in the edtech/higher education industry and SaaS, and leverage this knowledge to drive customer success.
Qualifications:
1Minimum of 10 years of experience in customer-facing organizations, with at least 5 years in a leadership role.2Proven experience in the edtech or higher education industry.3Extensive experience with SaaS, including knowledge of SaaS metrics and how to drive customer success in a SaaS environment.4Solid experience in post-sale and sales, with a proven track record of driving customer retention and growth.5Experience with BPO and contact center operations, with a deep understanding of call center dynamics.6Exceptional leadership skills, with the ability to inspire and motivate a team to deliver exceptional performance.7Excellent communication and relationship-building skills, with the ability to engage with customers at all levels.8Strong strategic thinking and problem-solving skills, with the ability to develop and implement effective customer success strategies.9Bachelor's degree in Business, Marketing, or a related fieldAn MBA or equivalent advanced degree would be a plus.Interested in hearing more? Easy Apply now by clicking the Apply Now button. Recommended Skills Call Centers Coaching And Mentoring Communication Customer Satisfaction Customer Service Leadership Apply to this job. Think you're the perfect candidate? Apply Now $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3s4zm73rjb1x6vhhfz', 'ExternalApply-j3s4zm73rjb1x6vhhfz'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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