Customer Service Agent
Tribeca Outsourcing Tribeca Outsourcing Philadelphia, PA Philadelphia, PA Full-time Full-time $21 - $24 an hour $21 - $24 an hour Company Description Tribeca Outsourcing is a dynamic business development company based in the heart of Boston, MA.
We are seeking a dedicated and organized Office Assistant to join our team.
If you thrive in a fast-paced environment, possess excellent organizational skills, and are ready to contribute to the success of a growing company, this is a fantastic opportunity for you.
Job Description Salary Range:
$21-24 per hour Job Type:
Full-time
Job Description:
As a Customer Service Agent at Tribeca Outsourcing, you will be an integral part of our customer support team, interacting with clients to ensure their needs are met promptly and professionally.
This role requires effective communication, problem-solving skills, and a commitment to delivering outstanding service to our clients.
Responsibilities:
Customer Interaction:
Respond to customer inquiries and provide information about our services.
Handle and resolve customer concerns, issues, and inquiries in a timely and effective manner.
Communication Skills:
Communicate with clients via phone, email, and live chat in a clear and professional manner.
Maintain a positive and customer-friendly attitude.
Product Knowledge:
Develop a strong understanding of the company's products and services.
Stay informed about updates, promotions, and changes in service offerings.
Problem Resolution:
Identify and escalate complex issues to the appropriate departments for resolution.
Work collaboratively with internal teams to address customer concerns.
Documentation:
Maintain accurate and detailed records of customer interactions in the CRM system.
Prepare reports on customer feedback and common issues.
Quality Assurance:
Ensure that customer service meets or exceeds established standards.
Participate in training sessions to enhance product knowledge and service skills.
Requirements:
High school diploma or equivalent; additional education is a plus.
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to navigate computer systems and learn new software quickly.
Empathy and patience in dealing with customer inquiries and concerns.
Ability to work in a fast-paced environment.
Qualifications High school diploma or equivalent; additional education is a plus.
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to navigate computer systems and learn new software quickly.
Empathy and patience in dealing with customer inquiries and concerns.
Ability to work in a fast-paced environment.
Additional Information
Benefits:
Competitive hourly wage ($21-24 per hour).
Opportunities for professional growth within the business development industry.
Health and dental benefits.
Positive and collaborative work environment.
Convenient location in Boston, MA.
If you are a customer-focused individual with excellent communication skills, we invite you to apply for the Customer Service Agent position at Tribeca Outsourcing.
Join us in providing exceptional service to our clients and contributing to the success of our dynamic business development company.
As a Customer Service Agent at Tribeca Outsourcing, you will be an integral part of our customer support team, interacting with clients to ensure their needs are met promptly and professionally.
This role requires effective communication, problem-solving skills, and a commitment to delivering outstanding service to our clients.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking a dedicated and organized Office Assistant to join our team.
If you thrive in a fast-paced environment, possess excellent organizational skills, and are ready to contribute to the success of a growing company, this is a fantastic opportunity for you.
Job Description Salary Range:
$21-24 per hour Job Type:
Full-time
Job Description:
As a Customer Service Agent at Tribeca Outsourcing, you will be an integral part of our customer support team, interacting with clients to ensure their needs are met promptly and professionally.
This role requires effective communication, problem-solving skills, and a commitment to delivering outstanding service to our clients.
Responsibilities:
Customer Interaction:
Respond to customer inquiries and provide information about our services.
Handle and resolve customer concerns, issues, and inquiries in a timely and effective manner.
Communication Skills:
Communicate with clients via phone, email, and live chat in a clear and professional manner.
Maintain a positive and customer-friendly attitude.
Product Knowledge:
Develop a strong understanding of the company's products and services.
Stay informed about updates, promotions, and changes in service offerings.
Problem Resolution:
Identify and escalate complex issues to the appropriate departments for resolution.
Work collaboratively with internal teams to address customer concerns.
Documentation:
Maintain accurate and detailed records of customer interactions in the CRM system.
Prepare reports on customer feedback and common issues.
Quality Assurance:
Ensure that customer service meets or exceeds established standards.
Participate in training sessions to enhance product knowledge and service skills.
Requirements:
High school diploma or equivalent; additional education is a plus.
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to navigate computer systems and learn new software quickly.
Empathy and patience in dealing with customer inquiries and concerns.
Ability to work in a fast-paced environment.
Qualifications High school diploma or equivalent; additional education is a plus.
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to navigate computer systems and learn new software quickly.
Empathy and patience in dealing with customer inquiries and concerns.
Ability to work in a fast-paced environment.
Additional Information
Benefits:
Competitive hourly wage ($21-24 per hour).
Opportunities for professional growth within the business development industry.
Health and dental benefits.
Positive and collaborative work environment.
Convenient location in Boston, MA.
If you are a customer-focused individual with excellent communication skills, we invite you to apply for the Customer Service Agent position at Tribeca Outsourcing.
Join us in providing exceptional service to our clients and contributing to the success of our dynamic business development company.
As a Customer Service Agent at Tribeca Outsourcing, you will be an integral part of our customer support team, interacting with clients to ensure their needs are met promptly and professionally.
This role requires effective communication, problem-solving skills, and a commitment to delivering outstanding service to our clients.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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