Call Center Customer Service Assistant
Porvox Speak Porvox Speak Philadelphia, PA Philadelphia, PA $26 an hour $26 an hour We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Customer Service Assistant.
The successful candidate will play a key role in providing exceptional customer service and resolving inquiries through various communication channels, including phone calls, emails, and online chat.
The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced and dynamic environment.
Key
Responsibilities:
Customer Interaction:
Respond to customer inquiries and provide information about products, services, and policies.
Handle incoming calls, emails, and chat messages in a professional and courteous manner.
Resolve customer issues and complaints with a focus on first-contact resolution.
Product Knowledge:
Develop a deep understanding of our products and services to effectively assist customers.
Stay updated on product features, promotions, and updates to provide accurate information to customers.
Documentation:
Maintain accurate and detailed records of customer interactions and transactions.
Document and escalate complex issues to the appropriate department for resolution.
Team Collaboration:
Collaborate with team members and other departments to address customer concerns and improve overall customer experience.
Participate in training sessions and meetings to enhance product knowledge and customer service skills.
Qualifications:
High school diploma or equivalent; some college education preferred.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to multitask and work efficiently in a fast-paced environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The successful candidate will play a key role in providing exceptional customer service and resolving inquiries through various communication channels, including phone calls, emails, and online chat.
The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced and dynamic environment.
Key
Responsibilities:
Customer Interaction:
Respond to customer inquiries and provide information about products, services, and policies.
Handle incoming calls, emails, and chat messages in a professional and courteous manner.
Resolve customer issues and complaints with a focus on first-contact resolution.
Product Knowledge:
Develop a deep understanding of our products and services to effectively assist customers.
Stay updated on product features, promotions, and updates to provide accurate information to customers.
Documentation:
Maintain accurate and detailed records of customer interactions and transactions.
Document and escalate complex issues to the appropriate department for resolution.
Team Collaboration:
Collaborate with team members and other departments to address customer concerns and improve overall customer experience.
Participate in training sessions and meetings to enhance product knowledge and customer service skills.
Qualifications:
High school diploma or equivalent; some college education preferred.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to multitask and work efficiently in a fast-paced environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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