Voice Engineer - Unified Communications and Collaboration - Full Time
Job Description:
As a Unified Communications Engineer, you will be responsible for designing, implementing, and maintaining communication systems that integrate voice, video, and messaging services.
The role requires knowledge of security and network infrastructure to optimize and troubleshoot issues - ensuring a seamless user experience and monitoring the overall system's performance.
You ll work with both your team with various adjacent departments to identify and solve day-to-day issues.
The role requires proficiency in configuring UC solutions, deployment updates, systems maintenance, troubleshooting, VoIP, and security protocols.
You are energized by tackling complex technical problems and are passionate about delivering superior communication experiences.
What You'll Do:
Design and implement unified communication systems that integrate messaging, voice, video, and collaboration tools for businesses or organizations.
This position would have exposure to VoIP telephony principles to support the converged voice/data-networking environment, Video Collaboration tools (MS Teams, WebEx, Zoom), Video Telepresence infrastructure (Microsoft, Cisco, Conference Rooms Systems).
Maintain and troubleshoot unified communication infrastructure, including servers, gateways, routers, switches, handsets and other related devices.
Ensure unified communication systems meet performance, availability, and security requirements through monitoring, testing, and tuning.
Assist in the system-level configuration and maintenance of Cisco IP communication applications:
Unified Communications Manager, VCS and VCS Expressway, TMS, WebEx & Video endpoints.
Work closely with other groups such as network engineering, application development, and cyber security, to deliver integrated solutions and enhance end-user experience.
Develop and document standard operating procedures, installation guides, user manuals, and training materials to support unified communication systems.
Stay up to date with the latest industry trends, technologies, and standard processes related to unified communication and related domains, such as VoIP, SIP, H.
323, WebRTC, SD-WAN, and Cloud.
Collaborate with vendors, service providers, and partners, such as CIOs, IT directors, business analysts, and end-users, to understand their requirements, provide technical advice, and ensure alignment with organizational goals.
Evaluate unified communication solutions based on cost, performance, security, scalability, and usability criteria and make recommendations for improvements or replacement.
The role involves being an escalation point person for voice and video issue resolution.
Maintain and upgrade voice, video and collaboration tools and infrastructure in accordance with established processes and procedures What You'll Need:
Strong troubleshooting, problem-solving and analytical skills is preferred Experience with Telephony Infrastructure (MS Teams, Cisco, Avaya) knowledge of network protocols, VoIP, SIP, and other related technologies Python or Java programming Experience with video, content sharing and collaboration tools (WebEx, MS Teams) Experience with social networking and messaging tools (Yammer, Slack) Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, etc.
) Proficient with network troubleshooting, QOS, policy and licensing.
Adept knowledge of Cisco video conferencing, configuration and troubleshooting, both at the system and endpoint level.
Able to successfully handle a dynamic workload with minimal intervention from Management Relevant voice/video certifications, such as CCVP or CCIE Voice, and TCE are a plus.
ITIL Certified Voice Engineer - Unified Communications and Collaboration - Full Time Recommended Skills Analytical Cisco Cisco Web Ex Collaborative Softwares Computer Security H.
323 Protocol Apply to this job.
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