Director, Practice Operations
The Director of Operations is responsible for the oversight of group care center operations in an assigned regional area.
This role provides strategic leadership and drives revenue growth of assigned care centers.
The Director works in collaboration with Physician leadership and support departments to ensure care centers deliver excellent care efficiently while creating a great work environment for the team.
This role requires a high degree of leadership skills, independence, initiative, sound judgment, multi-site profit and loss management, and follow through on a wide range of sensitive and complex issues.
The Director will work both remotely and travel to care and support centers to support both non-clinical and clinical operations in collaboration with the VPMA and VP of Operations.
Care Center Operations:
Assesses and manages the skill levels of current care center managers/administrators; leverages skilled care center leaders to assist in efficient operations.
Identifies best practices within high-performing care centers; helps streamline operational tasks within all care center locations based on best practices.
Establishes strong working relationships between care centers and functional support teams to provide professional support and operational leadership to care centers.
Maintains a process of consistent accountability by providing effective leadership, direction, and oversight to care center managers; responsible for defining, tracking, and measuring care center manager/administrator competencies.
Works in conjunction with Marketing to ensure patient satisfaction surveys are deployed and results are collected and analyzed.
Creates actionable operational plans based on patient satisfaction survey feedback, including coordinating customer service training to enhance the patient experience, where applicable.
Supervises office managers/administrators and other ancillary management staff.
Maintains a working knowledge of industry trends, legislation, and regulatory standards related to care center operations.
Assists care center managers in the preparation of annual budgets.
Strives to meet expense expectations by helping drive utilization and compliance with group purchasing programs.
Works in conjunction with Decision Support team to understand productivity and profitability trends within care centers; identifies downward trends and creates actionable plans to course correct.
Responsible for early recognition of staffing, capital expense, and infrastructure needs throughout the care centers; reviews all capital expense requests made by care centers; recommends approval or denial of requests to Senior Executives.
Works in conjunction with support teams to ensure care centers are compliant with OSHA, HIPAA, and CLIA requirements.
Works in conjunction with implementation team to help onboard new practices/groups.
Assists in the recommendation and procurement of capital equipment, as requested.
Ancillary Services & Referral Streams:
Designs, recommends, implements, and assists in the orientation programs of physician practices, including on-site visits to help new care centers streamline referrals into the ancillary programs.
Evaluates methods to help care centers enable seamless referrals to existing ancillary programs; makes recommendations to ease stream of referrals.
Works with ancillary service care center managers to help solve/resolve operations, purchasing, and staffing concerns.
Reports to C-Suite on performance, both volume and financial, of group-wide ancillary services and identifies root causes for volume and revenue increases and decreases.
Staff Development:
Facilitates educational opportunities to support management team and guides the development of new leaders within the organization.
Encourages professional growth and fosters the ability for care center managers/administrators to improve skill sets, sharpen knowledge of compensation model(s), and organization's preferred services and vendors.
Efficiently and effectively communicates necessary strategic information and acknowledges all communication within 24-48 hours.
Owns the creation, implementation, and knowledge transfer of action plans for care centers, as appropriate.
#J-18808-Ljbffr Recommended Skills Clinical Works Customer Service Training Finance Financial Management Infrastructure Management Laws Estimated Salary: $20 to $28 per hour based on qualifications.
This role provides strategic leadership and drives revenue growth of assigned care centers.
The Director works in collaboration with Physician leadership and support departments to ensure care centers deliver excellent care efficiently while creating a great work environment for the team.
This role requires a high degree of leadership skills, independence, initiative, sound judgment, multi-site profit and loss management, and follow through on a wide range of sensitive and complex issues.
The Director will work both remotely and travel to care and support centers to support both non-clinical and clinical operations in collaboration with the VPMA and VP of Operations.
Care Center Operations:
Assesses and manages the skill levels of current care center managers/administrators; leverages skilled care center leaders to assist in efficient operations.
Identifies best practices within high-performing care centers; helps streamline operational tasks within all care center locations based on best practices.
Establishes strong working relationships between care centers and functional support teams to provide professional support and operational leadership to care centers.
Maintains a process of consistent accountability by providing effective leadership, direction, and oversight to care center managers; responsible for defining, tracking, and measuring care center manager/administrator competencies.
Works in conjunction with Marketing to ensure patient satisfaction surveys are deployed and results are collected and analyzed.
Creates actionable operational plans based on patient satisfaction survey feedback, including coordinating customer service training to enhance the patient experience, where applicable.
Supervises office managers/administrators and other ancillary management staff.
Maintains a working knowledge of industry trends, legislation, and regulatory standards related to care center operations.
Assists care center managers in the preparation of annual budgets.
Strives to meet expense expectations by helping drive utilization and compliance with group purchasing programs.
Works in conjunction with Decision Support team to understand productivity and profitability trends within care centers; identifies downward trends and creates actionable plans to course correct.
Responsible for early recognition of staffing, capital expense, and infrastructure needs throughout the care centers; reviews all capital expense requests made by care centers; recommends approval or denial of requests to Senior Executives.
Works in conjunction with support teams to ensure care centers are compliant with OSHA, HIPAA, and CLIA requirements.
Works in conjunction with implementation team to help onboard new practices/groups.
Assists in the recommendation and procurement of capital equipment, as requested.
Ancillary Services & Referral Streams:
Designs, recommends, implements, and assists in the orientation programs of physician practices, including on-site visits to help new care centers streamline referrals into the ancillary programs.
Evaluates methods to help care centers enable seamless referrals to existing ancillary programs; makes recommendations to ease stream of referrals.
Works with ancillary service care center managers to help solve/resolve operations, purchasing, and staffing concerns.
Reports to C-Suite on performance, both volume and financial, of group-wide ancillary services and identifies root causes for volume and revenue increases and decreases.
Staff Development:
Facilitates educational opportunities to support management team and guides the development of new leaders within the organization.
Encourages professional growth and fosters the ability for care center managers/administrators to improve skill sets, sharpen knowledge of compensation model(s), and organization's preferred services and vendors.
Efficiently and effectively communicates necessary strategic information and acknowledges all communication within 24-48 hours.
Owns the creation, implementation, and knowledge transfer of action plans for care centers, as appropriate.
#J-18808-Ljbffr Recommended Skills Clinical Works Customer Service Training Finance Financial Management Infrastructure Management Laws Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
