Strategy Insights & Planning Consultant - Digital Patient Experience & Services
ZS is a place where passion changes lives.
As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people.
Here you'll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish.
At ZS, we believe that making an impact demands a different approach; and that's why here your ideas elevate actions, and here you'll have the freedom to define your own path and pursue cutting-edge work.
We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more.
If you dare to think differently, join us, and find a path where your passion can change lives.
Our most valuable asset is our people.
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems--the ones that comprise us as individuals, shape who we are andmake us unique.
We believe your personal interests, identities, and desire to learn are part of your success here.
Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
Learn more Strategy, Insights & Planning Consultant - Digital Patient Experience & ServicesDigital Patient Experience & Services (DPxS) aims to improve patient outcomes through personalized experiences powered by data, analytics and digital solutions.
The team supports clients in (1) redefining their vision to see the patient experience as the product; (2) bringing digital-first patient-centric solutions to patient support to attack patient/HCP barriers; and, (3) leveraging 1st, 2nd, and 3rd party patient data to understand individual needs and personalize support.
What You'll Do Lead client engagements end-to-end spanning patient services programs and patient engagement capabilities Define and design use cases and requirements for patient support program transactions and processes Work with internal teams and clients to identify areas for optimization and define innovative solutions Help clients adapt their patient services to optimize and orchestrate patient support programs Work with clients to establish strategic opportunity, operational standards, policies and procedures for hub services operations to leverage next best action/service Analyze program-specific performance data Establish & implement plans to achieve strategic goals & key program success indicators Strategically assess patient support programs and operational processes to identify areas for improvement including automation and infusing analytics into processes Understand the nuances of DPxS programs and leverage the data available to determine what a patient needs within the ecosystem and how to support these needs Understand the regulatory and compliance aspects of patient support programs and patient data Maintain awareness of developments in the pharmaceutical, insurance and call center industry Select and manage vendor relationships and contracts for programs within the portfolio Direct multiple projects simultaneously, honing analytic skills and leading project management functions on client engagements Motivate, coach and serve as a role model for project team members Provide thought leadership (including speaking/writing alongside ZS colleagues) and innovation within projects What You'll Bring A strong passion for developing the future of how patients are supported, elevating the gold standard for patient services 8-10 years of relevant work experience within Hub Services Operations functions either for consultancy or pharmaceutical manufacturer In-depth knowledge of the functional process for Patient Support operations and how Hub Services programs are built within pharmaceutical organizations Candidate should be intimate with the steps and nuances of operationalizing a Hub from developing enrollment processes through ongoing case management activities In-depth knowledge of the functional aspects of the technology enabling the processes and how they work together Digital Marketing Platform experience (Salesforce Marketing Cloud / Adobe preferred) - implementation and/or operations In-depth knowledge of the analytics and reporting needs to measure performance of programs, services, etc.
Patient and caregiver engagement, product development, marketing and communication experience in the digital health space Relevant project and program management experience as well as change management experience Deep understanding of patient and caregiver data sources Experience with measuring and implementing marketing modifications based on patient market research Experience evaluating voice-of-the-patient data and analytics to improve engagement Knowledge of PHI and related best practices Prior consulting experience is preferred Additional Skills:
Strong project management experience Strong interpersonal skills Strong analytic problem-solving experience Executive-level presence and communication Perks &
Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development.
Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working.
A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week.
The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Considering applying?At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond.
We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring.
If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To Complete Your Application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.
ZS is committed to providing and maintaining a safe workplace.
In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19.
Proof of vaccination can be voluntarily provided upon acceptance of offer of employment.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.
zs.
com #J-18808-Ljbffr Recommended Skills Adobe Analytical Automation Business Relationship Management Call Centers Case Management Estimated Salary: $20 to $28 per hour based on qualifications.
As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people.
Here you'll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish.
At ZS, we believe that making an impact demands a different approach; and that's why here your ideas elevate actions, and here you'll have the freedom to define your own path and pursue cutting-edge work.
We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more.
If you dare to think differently, join us, and find a path where your passion can change lives.
Our most valuable asset is our people.
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems--the ones that comprise us as individuals, shape who we are andmake us unique.
We believe your personal interests, identities, and desire to learn are part of your success here.
Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
Learn more Strategy, Insights & Planning Consultant - Digital Patient Experience & ServicesDigital Patient Experience & Services (DPxS) aims to improve patient outcomes through personalized experiences powered by data, analytics and digital solutions.
The team supports clients in (1) redefining their vision to see the patient experience as the product; (2) bringing digital-first patient-centric solutions to patient support to attack patient/HCP barriers; and, (3) leveraging 1st, 2nd, and 3rd party patient data to understand individual needs and personalize support.
What You'll Do Lead client engagements end-to-end spanning patient services programs and patient engagement capabilities Define and design use cases and requirements for patient support program transactions and processes Work with internal teams and clients to identify areas for optimization and define innovative solutions Help clients adapt their patient services to optimize and orchestrate patient support programs Work with clients to establish strategic opportunity, operational standards, policies and procedures for hub services operations to leverage next best action/service Analyze program-specific performance data Establish & implement plans to achieve strategic goals & key program success indicators Strategically assess patient support programs and operational processes to identify areas for improvement including automation and infusing analytics into processes Understand the nuances of DPxS programs and leverage the data available to determine what a patient needs within the ecosystem and how to support these needs Understand the regulatory and compliance aspects of patient support programs and patient data Maintain awareness of developments in the pharmaceutical, insurance and call center industry Select and manage vendor relationships and contracts for programs within the portfolio Direct multiple projects simultaneously, honing analytic skills and leading project management functions on client engagements Motivate, coach and serve as a role model for project team members Provide thought leadership (including speaking/writing alongside ZS colleagues) and innovation within projects What You'll Bring A strong passion for developing the future of how patients are supported, elevating the gold standard for patient services 8-10 years of relevant work experience within Hub Services Operations functions either for consultancy or pharmaceutical manufacturer In-depth knowledge of the functional process for Patient Support operations and how Hub Services programs are built within pharmaceutical organizations Candidate should be intimate with the steps and nuances of operationalizing a Hub from developing enrollment processes through ongoing case management activities In-depth knowledge of the functional aspects of the technology enabling the processes and how they work together Digital Marketing Platform experience (Salesforce Marketing Cloud / Adobe preferred) - implementation and/or operations In-depth knowledge of the analytics and reporting needs to measure performance of programs, services, etc.
Patient and caregiver engagement, product development, marketing and communication experience in the digital health space Relevant project and program management experience as well as change management experience Deep understanding of patient and caregiver data sources Experience with measuring and implementing marketing modifications based on patient market research Experience evaluating voice-of-the-patient data and analytics to improve engagement Knowledge of PHI and related best practices Prior consulting experience is preferred Additional Skills:
Strong project management experience Strong interpersonal skills Strong analytic problem-solving experience Executive-level presence and communication Perks &
Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development.
Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working.
A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week.
The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Considering applying?At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond.
We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring.
If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To Complete Your Application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.
ZS is committed to providing and maintaining a safe workplace.
In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19.
Proof of vaccination can be voluntarily provided upon acceptance of offer of employment.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.
zs.
com #J-18808-Ljbffr Recommended Skills Adobe Analytical Automation Business Relationship Management Call Centers Case Management Estimated Salary: $20 to $28 per hour based on qualifications.
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