Customer Success Data Specialist
Theatwatergroup Theatwatergroup Philadelphia, PA Philadelphia, PA Full-time Full-time $23 - $27 an hour $23 - $27 an hour 1 day ago 1 day ago 1 day ago We are seeking a Customer Success Data Specialist II to join our team.
As a Customer Success Data Specialist II, you will play a key role in ensuring the success of our customers by managing and analyzing customer data, providing insights, and implementing data-driven strategies.
This is a challenging and rewarding position for someone who is passionate about customer success and has a strong analytical mindset.
Responsibilities Collect, analyze, and interpret customer data to identify trends and patterns Create and maintain customer profiles, ensuring accuracy and completeness of data Identify and recommend data-driven strategies to improve customer satisfaction and retention Collaborate with cross-functional teams to gather data and insights that drive customer success initiatives Create and generate reports to track key performance indicators and provide actionable insights Assist with data migration, data cleaning, and other data-related projects as needed Stay up-to-date with industry best practices and emerging trends in customer success and data management Provide support to the Customer Success team as required Requirements Previous experience in customer success, data analysis, or a similar role is preferred Proficient in data analysis tools and software (e.
g.
, Excel, SQL, Tableau, etc.
) Strong analytical skills with the ability to translate data into actionable insights Excellent attention to detail and accuracy Ability to work independently and manage multiple projects simultaneously Strong problem-solving and critical-thinking skills Excellent communication and interpersonal skills Ability to work collaboratively in a team environment Knowledge of customer success principles and best practices is a plus Job Type:
Full-time Pay:
$23.
00 - $27.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Experience level:
Under 1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Ability to Relocate:
Philadelphia, PA:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a Customer Success Data Specialist II, you will play a key role in ensuring the success of our customers by managing and analyzing customer data, providing insights, and implementing data-driven strategies.
This is a challenging and rewarding position for someone who is passionate about customer success and has a strong analytical mindset.
Responsibilities Collect, analyze, and interpret customer data to identify trends and patterns Create and maintain customer profiles, ensuring accuracy and completeness of data Identify and recommend data-driven strategies to improve customer satisfaction and retention Collaborate with cross-functional teams to gather data and insights that drive customer success initiatives Create and generate reports to track key performance indicators and provide actionable insights Assist with data migration, data cleaning, and other data-related projects as needed Stay up-to-date with industry best practices and emerging trends in customer success and data management Provide support to the Customer Success team as required Requirements Previous experience in customer success, data analysis, or a similar role is preferred Proficient in data analysis tools and software (e.
g.
, Excel, SQL, Tableau, etc.
) Strong analytical skills with the ability to translate data into actionable insights Excellent attention to detail and accuracy Ability to work independently and manage multiple projects simultaneously Strong problem-solving and critical-thinking skills Excellent communication and interpersonal skills Ability to work collaboratively in a team environment Knowledge of customer success principles and best practices is a plus Job Type:
Full-time Pay:
$23.
00 - $27.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Experience level:
Under 1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Ability to Relocate:
Philadelphia, PA:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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