Patient Service Representative
Description Job
Summary:
The Patient Service Representative plays a crucial role in ensuring the smooth and efficient operation of our healthcare facility.
This position serves as the primary point of contact for patients, visitors, and healthcare providers, providing exceptional customer service, facilitating patient appointments, and maintaining accurate patient records.
The ideal candidate should possess strong communication skills, attention to detail, and a commitment to delivering high-quality patient care experiences.
Key
Responsibilities:
1.
Patient Engagement:
Greet and assist patients and visitors with a warm and friendly demeanor.
Provide information, answer questions, and offer guidance to patients regarding clinic services, appointment scheduling, and other inquiries.
2.
Appointment Scheduling:
Schedule and confirm patient appointments using the electronic scheduling system.
Coordinate and reschedule appointments as needed, ensuring efficient use of clinic resources.
Send appointment reminders to patients via phone, email, or text message.
3.
Registration and Documentation:
Accurately gather and verify patient information, including personal and insurance details.
Maintain and update patient records in compliance with healthcare regulations and privacy laws.
4.
Insurance Verification:
Verify insurance coverage and eligibility for patients.
Explain insurance policies, co-pays, deductibles, and any out-of-pocket expenses to patients.
Coordinate with billing and coding staff to resolve insurance-related issues.
5.
Administrative Support:
Maintain a clean and organized reception area.
Manage incoming and outgoing communications, including phone calls, emails, and faxes.
Assist with administrative tasks such as filing, scanning, and data entry as needed.
Qualifications:
High school diploma or equivalent; associate's degree or relevant certification is a plus.
Previous experience in a healthcare or medical office setting preferred.
Strong communication, interpersonal, and customer service skills.
Proficiency in using electronic health record (EHR) systems and office software.
Excellent organizational and multitasking abilities.
Attention to detail and a commitment to accuracy.
Ability to handle high-stress situations with professionalism and empathy.
Knowledge of medical terminology and insurance procedures is beneficial.
If you are interested in this exciting opportunity and believe that you meet the qualifications for the Patient Service Rep position, we encourage you to apply.
We look forward to receiving your application and potentially welcoming you to our team.
If you have any questions or require further information, please do not hesitate to contact us.
Education:
High School Additional client information:
Recommended Skills Attention To Detail Billing Communication Customer Service Data Entry Filing Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Patient Service Representative plays a crucial role in ensuring the smooth and efficient operation of our healthcare facility.
This position serves as the primary point of contact for patients, visitors, and healthcare providers, providing exceptional customer service, facilitating patient appointments, and maintaining accurate patient records.
The ideal candidate should possess strong communication skills, attention to detail, and a commitment to delivering high-quality patient care experiences.
Key
Responsibilities:
1.
Patient Engagement:
Greet and assist patients and visitors with a warm and friendly demeanor.
Provide information, answer questions, and offer guidance to patients regarding clinic services, appointment scheduling, and other inquiries.
2.
Appointment Scheduling:
Schedule and confirm patient appointments using the electronic scheduling system.
Coordinate and reschedule appointments as needed, ensuring efficient use of clinic resources.
Send appointment reminders to patients via phone, email, or text message.
3.
Registration and Documentation:
Accurately gather and verify patient information, including personal and insurance details.
Maintain and update patient records in compliance with healthcare regulations and privacy laws.
4.
Insurance Verification:
Verify insurance coverage and eligibility for patients.
Explain insurance policies, co-pays, deductibles, and any out-of-pocket expenses to patients.
Coordinate with billing and coding staff to resolve insurance-related issues.
5.
Administrative Support:
Maintain a clean and organized reception area.
Manage incoming and outgoing communications, including phone calls, emails, and faxes.
Assist with administrative tasks such as filing, scanning, and data entry as needed.
Qualifications:
High school diploma or equivalent; associate's degree or relevant certification is a plus.
Previous experience in a healthcare or medical office setting preferred.
Strong communication, interpersonal, and customer service skills.
Proficiency in using electronic health record (EHR) systems and office software.
Excellent organizational and multitasking abilities.
Attention to detail and a commitment to accuracy.
Ability to handle high-stress situations with professionalism and empathy.
Knowledge of medical terminology and insurance procedures is beneficial.
If you are interested in this exciting opportunity and believe that you meet the qualifications for the Patient Service Rep position, we encourage you to apply.
We look forward to receiving your application and potentially welcoming you to our team.
If you have any questions or require further information, please do not hesitate to contact us.
Education:
High School Additional client information:
Recommended Skills Attention To Detail Billing Communication Customer Service Data Entry Filing Estimated Salary: $20 to $28 per hour based on qualifications.
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