Technical Parts Sales Coordinator
Philadelphia, PA Philadelphia, PA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 22 hours ago 22 hours ago 22 hours ago Philadelphia, PA Who We Are:
Gemini delivers solutions through automated equipment and integrated systems to the Commercial and Industrial Baking industry as well as Ingredient Handling systems to the food industry.
Our teams are passionate about delivering world class products and service to our customers through design, manufacturing, and technical support.
We believe in fostering lasting relationships and creating innovative solutions so our customers can focus on feeding families.
What is the Role:
This position will identify and sell replacement and spare parts to industrial and commercial bakery equipment customers, identify wear parts in a variety of equipment, compile suggested spare parts lists.
This position will be a pivotal role in the Customer Service team, serving as a technical point of contact between customers and engineering resources as well as interfacing with many aspects of the business and our customers.
Who You Are:
Provide legendary customer experience through knowledge, use of systems, and process execution.
Follow up on orders and ensure stakeholders are updated from first contact to order delivery.
Interact with vendors and purchasing department to request quotes and identify the best price options available.
Drive internal and supplier technical resources through the process of identification of critical parts and resolution of parts-related functional issues.
Locate non-standard solutions for challenges that face our customers.
Support ongoing improvements to internal processes.
What You Bring:
High school degree, diploma, or a GED equivalent from an accredited institution.
Comfort working with customers and colleagues via many communication methods, such as Phone/email/messaging/etc.
Must possess good written and verbal communication skills in a customer service environment.
A strong drive to ensure that we do the best for every customer that contacts us.
What Else Would Be Helpful:
5 years' experience in sales and/or customer service in a business-to-business environment or equivalent educational background Experience in machinery and/or component sales/service.
What's In It for You:
Hybrid Work Environment (typical week is 40% remote) 401k Matching Health, Vision, and Dental benefits Voluntary Life Insurance for Employee and Spouse Voluntary Long Term Disability Insurance Gemini Cares Program (matches donations for employee nominated charities each quarter) Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour Expected hours:
40 per week
Benefits:
Employee assistance program Employee discount Flexible schedule Flexible spending account Professional development assistance Tuition reimbursement Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Philadelphia, PA 19115:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
5 years (Preferred) Work Location:
Hybrid remote in Philadelphia, PA 19115.
Estimated Salary: $20 to $28 per hour based on qualifications.
Gemini delivers solutions through automated equipment and integrated systems to the Commercial and Industrial Baking industry as well as Ingredient Handling systems to the food industry.
Our teams are passionate about delivering world class products and service to our customers through design, manufacturing, and technical support.
We believe in fostering lasting relationships and creating innovative solutions so our customers can focus on feeding families.
What is the Role:
This position will identify and sell replacement and spare parts to industrial and commercial bakery equipment customers, identify wear parts in a variety of equipment, compile suggested spare parts lists.
This position will be a pivotal role in the Customer Service team, serving as a technical point of contact between customers and engineering resources as well as interfacing with many aspects of the business and our customers.
Who You Are:
Provide legendary customer experience through knowledge, use of systems, and process execution.
Follow up on orders and ensure stakeholders are updated from first contact to order delivery.
Interact with vendors and purchasing department to request quotes and identify the best price options available.
Drive internal and supplier technical resources through the process of identification of critical parts and resolution of parts-related functional issues.
Locate non-standard solutions for challenges that face our customers.
Support ongoing improvements to internal processes.
What You Bring:
High school degree, diploma, or a GED equivalent from an accredited institution.
Comfort working with customers and colleagues via many communication methods, such as Phone/email/messaging/etc.
Must possess good written and verbal communication skills in a customer service environment.
A strong drive to ensure that we do the best for every customer that contacts us.
What Else Would Be Helpful:
5 years' experience in sales and/or customer service in a business-to-business environment or equivalent educational background Experience in machinery and/or component sales/service.
What's In It for You:
Hybrid Work Environment (typical week is 40% remote) 401k Matching Health, Vision, and Dental benefits Voluntary Life Insurance for Employee and Spouse Voluntary Long Term Disability Insurance Gemini Cares Program (matches donations for employee nominated charities each quarter) Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour Expected hours:
40 per week
Benefits:
Employee assistance program Employee discount Flexible schedule Flexible spending account Professional development assistance Tuition reimbursement Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Philadelphia, PA 19115:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
5 years (Preferred) Work Location:
Hybrid remote in Philadelphia, PA 19115.
Estimated Salary: $20 to $28 per hour based on qualifications.
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