HR Coordinator (Temporary)
At Five Below our growth is a result of the people who embrace our purpose:
We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it.
It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!Rate:
$18.
00/hrStart date:
August 14Location:
Must be located in the Philadelphia area and be able to work a hybrid office arrangement.
Job
Responsibilities:
Provide day to day support to the Crew Member Services Operations Advise Crew Members on a wide range of HR policies, procedures, processes and systems across all functional areas to deliver accurate and timely response to customer contacts Intake Crew Member Services cases via calls, emails, web forms, paper mail, and walk-in contacts while maintaining up to date and throrough notes using a case management system Meet established Service Level Agreements and Key Performance Metrics including:
Abandon call rate, call answer speed, customer satisfaction rate, and closed contacts Other responsibilities as assigned by Crew Member Services Lead Will be required to have weekend, evening, and/or holiday availability to support business needs.
Sample schedules:
SCHEDULE #1 Sun:
10am-6pm (remote) Mon-Thurs:
8:
30am-5pm (in office) Fri/Sat:
OFF SCHEDULE #2 Tues-Fri:
combination of 11:
30am-8pm (remote) and 8:
30am-5pm (in office) Sat:
10am-6pm (remote) Sun/Mon:
OFF SCHEDULE #3 Sat/Sun:
10am-6pm (remote) Mon/Tues/Fri:
8:
30am-5pm (in office) Wed/Thurs:
OFF
Qualifications:
Education:
High School Diploma / GED or equivalent required.
Bachelor's degree in Human Resources, Business Administration, or related field preferred.
Experience:
A minimum of 1 year Human Resources experience is preferred.
A minimum of 2 years experience with Shared Services, Call Centers, or People Operations preferred.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Five Below is an Equal Opportunity Employer.
Position Type:
HourlyBE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters.
Please confirm that the person you are working with has an @fivebelow.
com email address.
Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process.
If you suspect fraudulent activity, please visit Five Below's Careers Site at www.
fivebelow.
com/info/careers to verify the posting.
Recommended Skills Business Administration Business Requirements Call Centers Case Management Systems Customer Satisfaction Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it.
It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!Rate:
$18.
00/hrStart date:
August 14Location:
Must be located in the Philadelphia area and be able to work a hybrid office arrangement.
Job
Responsibilities:
Provide day to day support to the Crew Member Services Operations Advise Crew Members on a wide range of HR policies, procedures, processes and systems across all functional areas to deliver accurate and timely response to customer contacts Intake Crew Member Services cases via calls, emails, web forms, paper mail, and walk-in contacts while maintaining up to date and throrough notes using a case management system Meet established Service Level Agreements and Key Performance Metrics including:
Abandon call rate, call answer speed, customer satisfaction rate, and closed contacts Other responsibilities as assigned by Crew Member Services Lead Will be required to have weekend, evening, and/or holiday availability to support business needs.
Sample schedules:
SCHEDULE #1 Sun:
10am-6pm (remote) Mon-Thurs:
8:
30am-5pm (in office) Fri/Sat:
OFF SCHEDULE #2 Tues-Fri:
combination of 11:
30am-8pm (remote) and 8:
30am-5pm (in office) Sat:
10am-6pm (remote) Sun/Mon:
OFF SCHEDULE #3 Sat/Sun:
10am-6pm (remote) Mon/Tues/Fri:
8:
30am-5pm (in office) Wed/Thurs:
OFF
Qualifications:
Education:
High School Diploma / GED or equivalent required.
Bachelor's degree in Human Resources, Business Administration, or related field preferred.
Experience:
A minimum of 1 year Human Resources experience is preferred.
A minimum of 2 years experience with Shared Services, Call Centers, or People Operations preferred.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Five Below is an Equal Opportunity Employer.
Position Type:
HourlyBE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters.
Please confirm that the person you are working with has an @fivebelow.
com email address.
Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process.
If you suspect fraudulent activity, please visit Five Below's Careers Site at www.
fivebelow.
com/info/careers to verify the posting.
Recommended Skills Business Administration Business Requirements Call Centers Case Management Systems Customer Satisfaction Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
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