Deskside Technician II
Job Description At WSFS Bank, we empower our Associates to grow their careers, we guide our customers to secure their financial futures, and we actively support our Communities so they can fully thrive
Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more
We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve
We Stand For Service is more than part of our name, it's our mission and our purpose
The Deskside Technician II is responsible for defining the technological growth and direction of the desktop environment while ensuring continued stability and standard desktop configurations whenever possible
The incumbent will serve as a specialist for the Desktop Computing Environment and will be the primary escalation point for basic and moderately complex computing problems as well as be accountable for identifying and resolving root causes
This position requires the incumbent to work on-site in Philadelphia, PA
Job
Responsibilities:
Research, evaluate and recommend new desktop technology solutions and identify failing service levels and help develop processes to remediate the underlying root-causes
Use monitoring processes and tools to ensure proper operation of the Desktop computing environment
Work with the Problem Resolution teams to develop workarounds and communicates to the Incident Management team as well as ensure adherence with prioritization standards
Evaluate impact and urgency, to ensure focus on the highest priority problems and changes
Serve as primary escalation point for basic and moderately complex Desktop Computing Problems, accountable for identifying and resolving root-cause
Work with the Desktop Support Engineers and other IT areas to resolve basic and moderately complex enterprise problems impacting desktop performance
Provide day to day technical and remote desktop support to users via phone, email, and remote connection
Receive inbound calls, answer questions, troubleshoot and document steps performed to resolve basic and moderately complex challenges with hardware, software and application issues in a ticketing system
Maintain ticket updates for all reported incidents
Effectively determine priorities and meet SLA's
Develop and maintain documentation such as training materials and standard operating procedures
Ability to work a flexible schedule to support after hours deployments, patches and upgrades Participate on technology projects as needed
Ability to travel within the WSFS Bank footprint in the Greater Philadelphia region
Minimum Requirements:
Bachelor's Degree or equivalent combination of education and experience
Minimum of 2 years of experience providing hands-on desk side technical support for Information Technology
Intermediate level understanding of how to build and repair PCs and hardware (OEM knowledge, RAM, CPU and Hard drives) PXE S CCM imaging, IP phone and hardware installation
LAN Cabling and Patch panel tracing
Ability to multi-task, effectively determine priorities and meet SLA's
Demonstrated understanding of application installation and removal and ability to diagnose application errors
Demonstrated knowledge regarding - Active Directory, Office 365, MS Exchange and user account set up
Demonstrated knowledge of desktops, laptops and Windows 10 operating system
Demonstrated knowledge of supporting mobile devices utilizing iOS, iPadOS and Android operating systems
Demonstrated knowledge of Microsoft Office functionality, able to provide support to users in different Office applications:
Excel, PowerPoint, Word
CompTIAA A
Certification
Demonstrated experience with ticketing systems
Understanding of security practices including physical, internet, and wireless security
Demonstrated understanding of user authentication, permissions and multifactor authentication
Basic networking understanding of VPN, LAN, WAN, and wireless
Clear understanding of iCloud infrastructure
Entry Level bat and PS scripting capabilities
Entry level SCCM deployment/reporting
Ability to travel to offices and branches within the WSFS Bank footprint in the Greater Philadelphia region
Valid driver's license and reliable transportation
Ability to lift and move objects weighing up to 50 lbs
Ability to work a flexible schedule to support after hours deployments, patches and upgrades
WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at
careers@wsfsbank.com
WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust , The Bryn Mawr Trust Company of Delaware, Cash Connect , NewLane Finance , Powdermill Financial Solutions, WSFS Institutional Services , WSFS Mortgage , and WSFS Wealth Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.Estimated Salary: $20 to $28 per hour based on qualifications.
Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more
We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve
We Stand For Service is more than part of our name, it's our mission and our purpose
The Deskside Technician II is responsible for defining the technological growth and direction of the desktop environment while ensuring continued stability and standard desktop configurations whenever possible
The incumbent will serve as a specialist for the Desktop Computing Environment and will be the primary escalation point for basic and moderately complex computing problems as well as be accountable for identifying and resolving root causes
This position requires the incumbent to work on-site in Philadelphia, PA
Job
Responsibilities:
Research, evaluate and recommend new desktop technology solutions and identify failing service levels and help develop processes to remediate the underlying root-causes
Use monitoring processes and tools to ensure proper operation of the Desktop computing environment
Work with the Problem Resolution teams to develop workarounds and communicates to the Incident Management team as well as ensure adherence with prioritization standards
Evaluate impact and urgency, to ensure focus on the highest priority problems and changes
Serve as primary escalation point for basic and moderately complex Desktop Computing Problems, accountable for identifying and resolving root-cause
Work with the Desktop Support Engineers and other IT areas to resolve basic and moderately complex enterprise problems impacting desktop performance
Provide day to day technical and remote desktop support to users via phone, email, and remote connection
Receive inbound calls, answer questions, troubleshoot and document steps performed to resolve basic and moderately complex challenges with hardware, software and application issues in a ticketing system
Maintain ticket updates for all reported incidents
Effectively determine priorities and meet SLA's
Develop and maintain documentation such as training materials and standard operating procedures
Ability to work a flexible schedule to support after hours deployments, patches and upgrades Participate on technology projects as needed
Ability to travel within the WSFS Bank footprint in the Greater Philadelphia region
Minimum Requirements:
Bachelor's Degree or equivalent combination of education and experience
Minimum of 2 years of experience providing hands-on desk side technical support for Information Technology
Intermediate level understanding of how to build and repair PCs and hardware (OEM knowledge, RAM, CPU and Hard drives) PXE S CCM imaging, IP phone and hardware installation
LAN Cabling and Patch panel tracing
Ability to multi-task, effectively determine priorities and meet SLA's
Demonstrated understanding of application installation and removal and ability to diagnose application errors
Demonstrated knowledge regarding - Active Directory, Office 365, MS Exchange and user account set up
Demonstrated knowledge of desktops, laptops and Windows 10 operating system
Demonstrated knowledge of supporting mobile devices utilizing iOS, iPadOS and Android operating systems
Demonstrated knowledge of Microsoft Office functionality, able to provide support to users in different Office applications:
Excel, PowerPoint, Word
CompTIAA A
Certification
Demonstrated experience with ticketing systems
Understanding of security practices including physical, internet, and wireless security
Demonstrated understanding of user authentication, permissions and multifactor authentication
Basic networking understanding of VPN, LAN, WAN, and wireless
Clear understanding of iCloud infrastructure
Entry Level bat and PS scripting capabilities
Entry level SCCM deployment/reporting
Ability to travel to offices and branches within the WSFS Bank footprint in the Greater Philadelphia region
Valid driver's license and reliable transportation
Ability to lift and move objects weighing up to 50 lbs
Ability to work a flexible schedule to support after hours deployments, patches and upgrades
WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at
careers@wsfsbank.com
WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust , The Bryn Mawr Trust Company of Delaware, Cash Connect , NewLane Finance , Powdermill Financial Solutions, WSFS Institutional Services , WSFS Mortgage , and WSFS Wealth Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.Estimated Salary: $20 to $28 per hour based on qualifications.
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