Help Desk Technician
2.
8 Philadelphia, PA Philadelphia, PA Full-time Full-time Estimated:
$42.
3K - $53.
5K a year Estimated:
$42.
3K - $53.
5K a year 2 days ago 2 days ago 2 days ago Help Desk Technician- REALPAGE (Remote):
Connection has a wonderful direct hire opportunity with one of our top-notch real estate development clients in Brooklyn, NY.
This will be for a motivated and customer-oriented Helpdesk Technician.
The ideal candidate will have a strong understanding of computer systems, networks, and software, as well as excellent communication and problem-solving skills, and a strong understanding of RealPage software and its applications, as well as experience with system administration, configuration, and maintenance.
The hours for this role are M-TH 9 AM-5 PM and Fridays 9 AM-1 PM OR 3 PM.
This will be 100% remote.
This role will mainly provide Tier 1 and Tier 2 support and RealPage experience is a MUST.
There may be some travel.
Individuals also must be vaccinated.
Responsibilities:
Respond to customer inquiries via phone, email, and in-person interactions Manage and maintain RealPage software and applications Train end users on RealPage software and applications Document system processes and procedures Troubleshoot and resolve technical issues related to computer systems, networks, and software Document and track customer interactions and resolutions Provide technical assistance and support to customers Escalate issues to higher level support as needed
Qualifications:
Strong understanding of RealPage software and its applications Experience with system administration, configuration, and maintenance Strong understanding of computer systems, networks, and software Excellent communication and customer service skills Ability to troubleshoot and problem-solve technical issues Strong attention to detail and ability to document customer interactions and resolutions Experience with remote support tools is a plus A High School Diploma or Equivalent, IT or Computer Science degree, or related certification is a plus.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Philadelphia, PA Philadelphia, PA Full-time Full-time Estimated:
$42.
3K - $53.
5K a year Estimated:
$42.
3K - $53.
5K a year 2 days ago 2 days ago 2 days ago Help Desk Technician- REALPAGE (Remote):
Connection has a wonderful direct hire opportunity with one of our top-notch real estate development clients in Brooklyn, NY.
This will be for a motivated and customer-oriented Helpdesk Technician.
The ideal candidate will have a strong understanding of computer systems, networks, and software, as well as excellent communication and problem-solving skills, and a strong understanding of RealPage software and its applications, as well as experience with system administration, configuration, and maintenance.
The hours for this role are M-TH 9 AM-5 PM and Fridays 9 AM-1 PM OR 3 PM.
This will be 100% remote.
This role will mainly provide Tier 1 and Tier 2 support and RealPage experience is a MUST.
There may be some travel.
Individuals also must be vaccinated.
Responsibilities:
Respond to customer inquiries via phone, email, and in-person interactions Manage and maintain RealPage software and applications Train end users on RealPage software and applications Document system processes and procedures Troubleshoot and resolve technical issues related to computer systems, networks, and software Document and track customer interactions and resolutions Provide technical assistance and support to customers Escalate issues to higher level support as needed
Qualifications:
Strong understanding of RealPage software and its applications Experience with system administration, configuration, and maintenance Strong understanding of computer systems, networks, and software Excellent communication and customer service skills Ability to troubleshoot and problem-solve technical issues Strong attention to detail and ability to document customer interactions and resolutions Experience with remote support tools is a plus A High School Diploma or Equivalent, IT or Computer Science degree, or related certification is a plus.
Estimated Salary: $20 to $28 per hour based on qualifications.
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