Client Success Specialist
Company Name:
Juno Search Partners
Our client, a well-known service provider in West Chester, is seeking a Client Success Specialist. The Client Success Specialist will serve as the primary point of contact for clients regarding benefit administration and will be responsible for their satisfaction. The ideal candidate is detail-oriented and adept at multitasking with a minimum of one year of experience with employee benefits, COBRA, or human resources.
Duties include, but are not limited to:
Respond to client questions regarding administration, compliance, system training, account issues, and other special requests
Ensure client and participant plans are correctly administered, created, and maintained
Manage new client onboarding
Manage client renewals and make necessary updates
Assist sales team with new business and questions
Maintain departmental administrative procedures as assigned
Other projects and responsibilities as assigned
Qualifications:
Minimum of 1 year of experience with employee benefits administration, COBRA, or human resources
Knowledge of Section 125, COBRA, HIPAA, ERISA, and ACA
Proven ability to consistently meet deadlines and to resolve problems
Excellent written, verbal, and interpersonal communication skills
Superior customer service skills
Ability to work in a team environment
Must be innovative and take initiative; seek our solutions to problems
Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Must be detail oriented, analytical and possess a positive attitude
Must possess strong organizational skills and ability to set priorities within a high-volume, fast-paced division
Experience working within a TPA environment preferred
Estimated Salary: $20 to $28 per hour based on qualifications.
Juno Search Partners
Our client, a well-known service provider in West Chester, is seeking a Client Success Specialist. The Client Success Specialist will serve as the primary point of contact for clients regarding benefit administration and will be responsible for their satisfaction. The ideal candidate is detail-oriented and adept at multitasking with a minimum of one year of experience with employee benefits, COBRA, or human resources.
Duties include, but are not limited to:
Respond to client questions regarding administration, compliance, system training, account issues, and other special requests
Ensure client and participant plans are correctly administered, created, and maintained
Manage new client onboarding
Manage client renewals and make necessary updates
Assist sales team with new business and questions
Maintain departmental administrative procedures as assigned
Other projects and responsibilities as assigned
Qualifications:
Minimum of 1 year of experience with employee benefits administration, COBRA, or human resources
Knowledge of Section 125, COBRA, HIPAA, ERISA, and ACA
Proven ability to consistently meet deadlines and to resolve problems
Excellent written, verbal, and interpersonal communication skills
Superior customer service skills
Ability to work in a team environment
Must be innovative and take initiative; seek our solutions to problems
Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Must be detail oriented, analytical and possess a positive attitude
Must possess strong organizational skills and ability to set priorities within a high-volume, fast-paced division
Experience working within a TPA environment preferred
Estimated Salary: $20 to $28 per hour based on qualifications.
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